Columbus, Ga. – Rafting guide, Charlie Cumiskey, knew something wasn’t right when he looked downstream and saw bodies flying through the air.
But it was too late to to turn around or change the path his raft would take.
As he and six passengers plummeted into the Chattahoochee River’s most infamous rapid, Cut Bait, Cumiskey realized another raft and its passengers appeared to be stuck in their immediate path. With no way to prolong the inevitable, he double-checked his flotation device, closed his eyes and waited for the crash.
At the time, just a day after the May 25 opening of the river’s long-awaited 2.5- mile whitewater course, the eventual pileup of 70 rafting passengers and their guides was regarded as a disaster, even though all emerged unhurt from the river. Six months later, Cumiskey and others from Whitewater Express, the company responsible for course operations, look back at the Cut Bait Pileup and see its role in their 2013 success.
Spectators watching from both the Georgia and Phenix City, Ala. sides of the river on May 26 stood in shock as they watched the pileup. Water came thundering through Cut Bait Rapid with such speed and force, capsizing 10 of 17 rafts that went through it. Cumiskey’s dad had staked out a good vantage point and caught the whole pileup on video and posted it on YouTube. Fueled by news media mentions, the video racked up over 40,000 views its first week.
“Some people that I work with were really worried about this video because they thought it made the tour guides look like we had no idea what we were doing,” Cumiskey said. “I honestly think that, if anything, it helped us. I think a lot of people underestimated our course. But now we have more experienced kayakers and rafters showing up to see if they can beat Cut Bait.”
With its first season coming to an end, Whitewater Express has evaluated its progress by comparing initial goals to actual results. It originally projected to have around 7,000 rafters during its first season; however, more than twice that number, close to 17,000 rafters, were exposed to the Columbnus area’s long-awaited tourist attraction. Katie Bishop, marketing and public relations director for Whitewater Express, echoes Cumiskey’s belief that publicity the course received from the Cut Bait Pileup video was a major factor in its success.
That’s also generated high expectations for 2014. Whitewater Express hopes to have at least 25,000 rafters, and its staff is using slow winter months to prepare for changes to accommodate more thrill-seekers
The first of these changes has already occurred, Whitewater Express has decided to keep the course open all year for those who are brave enough to face the cold, investing in wet suits and splash gear– suits made from synthetic material that keeps heat in but not all water out.
The official season opening for 2014 will be in March, although a specific date hasn’t been chosen. Other changes will go into effect then.
Whitewater Express currently has only one store located in Phenix City. Because of the projected increase in 2014, the company has decided to open a second location on the Georgia side of the river. It’s currently under construction and will be complete for the 2014 opening. Rafts will be able to depart from both locations as well.
Season passes will be another option that will become available at the start of the second year. There will be two packages to choose from: a classic season pass for the more tame low-water option of rafting earlier in the day and the challenge trip season pass for the high-water version of the course, offered late in the day and featuring faster water and larger rapids.
The price for an individual classic ticket will still be $32.50, and an individual challenge ticket will remain $48.50. The options for purchasing passs include: but eight trips and get one free, buy 12 trips and get two for free, or buy 24 trips and get four for free.
Bishop said her company’s main goal for next year is to get more people from Columbus and surrounding areas to try the course. For each person who participated during the first season, a zip code was recorded to see where customers were coming from. Only 3 percent were from Columbus.
“That’s like low-hanging fruit for us,” she said. “We know that, for the most part, the awareness is there, but people aren’t cominh out to raft. “Our job over the next couple of weeks is figuring out why and how to reach those people.”
She plans to use guerrilla marketing to persuade people to try the course. This will be a major part of her job during the off-season.
“We want to give them a reason to come out,” Bishop said, “Not just to do it, but we want them to think that to be part of this community, we should all go rafting.”